The complete integration of facilities, human resources and technology allow Asistencia Global to provide 24/7 full-service inbound and outbound teleservices tailored to meet the needs of each of our clients. The company has experience in the following areas: � Customer service and support � Order-taking and processing � Inbound and Outbound Sales  � Lead Generation Programs  � Surveys  � Up-Sell / Cross Sell Programs Our outstanding quality levels are obtained by strict recruiting, constant training and performance evaluation of all of our agents together with motivational strategies. Our agents work with us full time, thereby ensuring that the learning and performance improvement process is consistent and ongoing. All agents are highly skilled with an average of two years of college studies.  Our clients have auditing and follow-up systems, as well as operative reports at their disposal at all times, for a better control of their telemarketing and communication campaigns. � Virtual ACD with multi-site management and supervision � Audio and Video Monitoring � Real-time and deferred operative reports